Question 1

What is Paicoon?

Accepted Answer

Paicoon is a subscription management platform that helps businesses create and manage subscription plans, process recurring payments, handle invoicing, and manage customers — all through a single dashboard or API.

Question 2

Which payment providers are supported?

Accepted Answer

We support Stripe, PayPal, Paddle, Braintree, Checkout.com, and YooKassa. You can connect multiple providers simultaneously and route payments based on your business needs.

Question 3

Is there a free plan?

Accepted Answer

Yes! Our Trial plan is completely free and includes up to 50 customers, 3 subscription plans, basic analytics, and email support. No credit card required to get started.

Question 4

Can I switch plans later?

Accepted Answer

Absolutely. You can upgrade or downgrade your plan at any time. Changes take effect immediately, and billing is prorated automatically.

Question 5

Do you offer an API?

Accepted Answer

Yes. Paicoon provides a full REST API with API key authentication, real-time webhooks with HMAC-SHA256 signatures, idempotent requests, and detailed error responses. Everything you can do in the dashboard is available through the API.

Question 6

Which currencies are supported?

Accepted Answer

We support 25+ currencies including USD, EUR, GBP, JPY, CAD, AUD, and many more. Multi-currency billing is available on all paid plans.

Question 7

How does webhook delivery work?

Accepted Answer

We send real-time webhook notifications for all subscription lifecycle events — creation, renewal, cancellation, payment failures, and more. All webhooks are signed with HMAC-SHA256 for security and include automatic retries with exponential backoff.

Question 8

Is my data secure?

Accepted Answer

Yes. We use TLS encryption for all data in transit, encrypt sensitive data at rest, and follow industry-standard security practices. We never store raw payment card data — that's handled by your payment provider.

Question 9

Can I manage multiple businesses?

Accepted Answer

Yes. Paicoon uses a workspace-based architecture, so you can create separate workspaces for each business or project, each with its own plans, customers, and payment integrations.

Question 10

How do I get support?

Accepted Answer

You can reach us anytime at support@paicoon.com. Trial users get email support, Simple plan includes priority support, and Pro plan comes with dedicated support.

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